Join Macy's as a Selling and Support Captain, where you'll be an advocate for customers and a role model for colleagues. Drive results through exceptional customer service and merchandising while enjoying a dynamic and inclusive work environment with growth opportunities.
Key Responsibilities
Fulfill customer orders and merchandising tasks
Lead colleagues in executing assigned tasks
Role model outstanding customer service
Problem-solve and focus on customer resolutions
Promote the Macy's mobile app to enhance customer experience
Meet with People Leaders to plan store activities
Provide feedback to improve customer experience
Perform store opening and closing procedures
Educate colleagues on point of sale technology
Foster a respectful and accepting environment
Required Qualifications
High school diploma or equivalent
Flexible availability including days, evenings, weekends, and holidays
Effective communication skills with customers and colleagues
Ability to adapt quickly to changing customer expectations
Preferred Qualifications
1-2 years of direct retail experience
Benefits & Perks
Comprehensive health and wellness coverage401(k) matchPaid time off and eight paid holidaysMerchandise discountsPerformance-based incentivesAnnual merit reviewEmployee Assistance Program