This job listing is no longer available for applications. The position may have been filled or the posting period has ended.
Job Description
Join Empower as a Financial Customer Service Professional and launch your career in financial services. Enjoy a supportive remote work environment while helping customers achieve financial freedom through excellent service and ongoing training.
Key Responsibilities
Provide excellent service for customers’ retirement savings accounts
Educate and empower customers without making cold calls or sales
Communicate critical plan updates and changes
Process contribution changes, loans, and withdrawals
Process general account changes upon customer direction
Train to obtain FINRA Series 6 & 63 licenses
Required Qualifications
Availability to work a 40-hour work week outside of traditional business hours
Associates degree or higher AND at least one year of customer service experience OR two or more years of customer service experience
Capability to work overtime as required
Preferred Qualifications
Fluency in both English and Spanish
Financial Services or call center experience
FINRA series 6 and 63 or higher equivalent licensure
Passion for providing quality customer service
Desire to engage with customers over the phone
Ability to adapt communication style
Attention to detail and ability to learn financial industry policies
Benefits & Perks
Medical, dental, vision and life insurance401(k) plan with company matching contributionsTuition reimbursement up to $5,250/yearBusiness-casual environmentGenerous paid time off including holidaysPaid volunteer time — 16 hours per yearLeave of absence programs including paid parental leaveBusiness Resource Groups for inclusion and collaboration