As a Technical Support Representative at Teleperformance USA, you will provide exceptional customer service by troubleshooting and resolving technical issues related to high-speed internet services. This full-time position offers a collaborative environment where you can grow your career and make a real impact.
Key Responsibilities
Provide front line, first level, technical assistance for consumers
Support client-specific high-speed internet services
Resolve technical problems in a fast-paced, customer-facing environment
Troubleshoot and resolve issues related to internet connectivity and performance
Open and manage trouble ticket system for user issues
Demonstrate advanced product knowledge to solve customer issues
Maintain a courteous and friendly demeanor with customers
Required Qualifications
6 months customer service experience preferred
Over 18 years of age
Ability to type 25 wpm
High School Graduate or GED
Comfort with desktop computer systems
Proven oral and written communication skills
Logical problem-solving skills
Ability to navigate Windows operating systems
Organization and work prioritization skills
Benefits & Perks
Paid TrainingCompetitive WagesFull Benefits (Medical, Dental, Vision, 401k and more)Paid Time OffEmployee wellness and engagement programs