Personal Care and Support Services Manager

Interim HealthCare

Morgantown, WV

1 month ago

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Job Description

Description

Responsible for the efficient and effective delivery of all operational and paraprofessional services in accordance with the core values of Interim HealthCare. Primary responsibilities include ensuring qualified employees and contractors provide patient care, support and paraprofessional services in accordance with applicable law and regulations and accepted standards of care, as well as Interim HealthCare policies and procedures.

Essential Functions:

Integrity

· Ensures that daily patient care and client services as well as related office activities are conducted in accordance with applicable law and regulation.

· Ensures patient care, support and paraprofessional services are provided in accordance with acceptable standards of care and Interim HealthCare performance standards.

· Ensures that Interim HealthCare policies and procedures are implemented and consistently followed.

· May have access to personal health information (“PHI”) necessary to fulfill the above duties and responsibilities. Access to use and ability to disclose PHI is further defined by each organization/department.

Compassion
· Ensures the respectful treatment of patients, clients and family members to include Power of Attorney’s and Guardians.
· Provides leadership to all staff in the compassionate care and support of the patient/ family unit.
· Develops and motivates the operational and paraprofessional team.

Customer Focus
· In partnership with the Branch Manager, ensures recruitment and retention of qualified caregivers as well as the ongoing assessment of their performance, and ensures that these individuals are appropriately oriented, trained, supervised and evaluated, as well as competent to meet the needs of the population being served.
· Ensures access to appropriately qualified support twenty-four (24) hours a day, seven (7) days a week.
· Ensures that appropriate action is taken to resolve identified caregiver or client concerns or complaints.
· Manages caregivers to achieve an acceptable level of patient/ client satisfaction.
· Identifies opportunities to improve the quality of patient care and support.

Innovation
· Develops processes and executes training to successfully implement changes in patient care or client service practices.
· Identifies issues and creates solutions in response to changing demands for caregivers, level of skills, and availability of qualified staff.
· In Conjunction with Branch Manager or Supervisor, Implements pilot programs to support new business initiatives.
· Understanding current trends and advancements in the delivery of care in the home.

Financial Responsibility
· Manages the efficient use of the in-office and field resources related to patient care and client services.
· Participates in budget meetings and understands the budget for the department. Actively participates in business development to achieve financial goals

Minimum Education & Experience Requirements:
· One (1) year experience in a management position within Social Services, Home Health Agency or similar work.

Knowledge, Skills & Abilities Required:
· Meets applicable health requirements to provide patient care.
· If a state standard exists that is higher than these education/experience requirements, the state standard supersedes these qualifications.
· Demonstrated multi-tasking ability and effective organizational skills in order to meet short deadlines with finite resources.
· Demonstrated ability to develop, retain and manage an effective caregiver team.
· Able to engage in local and occasional out-of- town travel.
· Computer proficiency including the ability to utilize software programs for creating documents and data analyses.
· Meets applicable state and federal health screening requirements.
· Pass federal and state required criminal and abuse background checks where required.
· Verification of employment eligibility (I-9) in accordance with local, state, and federal law and regulations.

Working Conditions & Physical Effort:

Work is normally performed in a typical interior/office work environment and may require occasional work to be performed in patient homes.
Ability to travel as needed.
Ability to work flexible schedule including overtime and evening hours as needed.
Able to frequently lift and carry up to 50 pounds in order to carry out daily job functions and related activities that may be required. Frequently walking or standing or sitting most of the time and using arms or legs to push/pull.

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