Manager, Operations (Behavioral Health Utilization Management Specialty team)
Blue Shield of California
Fair Oaks, CA
13 days ago
Job Description
Join Blue Shield of California as a Manager of Operations for the Behavioral Health Utilization Management Specialty team. Lead day-to-day operations, ensure compliance, and foster a positive work environment while driving team success and operational excellence.
Key Responsibilities
Oversee day-to-day operations and performance oversight
Establish operational objectives and participate in group objectives
Develop and support non-clinical processes for the clinical BH UM team
Oversee caseload management and adherence to regulatory requirements
Develop production standards and monitor staff productivity
Provide coaching and mentoring to non-clinical staff
Identify process improvement opportunities and drive solutions
Required Qualifications
College degree or equivalent experience
Minimum 7 years prior relevant experience
3 years of management experience as a team leader, supervisor or project/program manager
Understanding of basic management approaches
Functional expertise within the area of responsibility
3 years of experience in a customer experience environment
3 years of experience in a Call Center environment