Join Teleperformance USA as a Temporary Operations Supervisor and help lead a team in achieving performance excellence. You'll coach agents, foster a positive work environment, and ensure adherence to key operational metrics. With a focus on employee well-being, TP offers comprehensive benefits and opportunities for growth.
Key Responsibilities
Ensure daily performance metrics are met or exceeded
Coach and educate agents on performance improvement
Create a fun and accountable environment
Administer coaching and disciplinary action
Handle performance discussions
Adhere to policies and procedures
Take calls when needed
Required Qualifications
1 year supervisory experience
Active Healthcare license
High school diploma or GED
Excellent attendance history
Ability to work under pressure
Strong organizational and time management skills
Excellent written and verbal communication skills
Typing speed of 25 wpm
Preferred Qualifications
College degree or equivalent work experience
Benefits & Perks
Paid TrainingCompetitive WagesFull Benefits (Medical, Dental, Vision, 401k)Paid Time OffEmployee wellness and engagement programs