Manager, Operations (Behavioral Health Utilization Management Specialty team)
Blue Shield of California
Loomis, CA
15 days ago
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Job Description
As the Manager of Operations for the Behavioral Health Utilization Management Specialty team, you will oversee daily operations and performance, support non-clinical processes, and drive improvements. Your leadership will foster a collaborative environment, ensuring adherence to regulatory standards and enhancing team productivity.
Key Responsibilities
Oversee day-to-day operations and performance oversight
Develop and support non-clinical processes for clinical team
Establish operational objectives and monitor staff productivity
Provide coaching, mentoring, and guidance to non-clinical staff
Identify process improvement opportunities
Required Qualifications
College degree or equivalent experience
Minimum 7 years relevant experience
3 years of management experience
Basic management approaches knowledge
Advanced knowledge of job area
3 years of experience in customer experience environment