Join Optum as an Associate Patient Care Coordinator and be the first point of contact for patients and their families. Your expertise will help ensure quality care and improve health outcomes in the community. Enjoy a supportive culture and comprehensive benefits while making a meaningful impact.
Key Responsibilities
Maintains up-to-date knowledge of registration requirements
Ensures complete and accurate entry of demographic information
Identifies patients to prevent duplication of medical record numbers
Reviews accounts for accuracy and required documentation
Meets CMS billing requirements
Collects and enters required data into the ADT system
Verifies patient information at registration
Identifies forms requiring patient signatures
Scans required documents into appropriate systems
Monitors and addresses tasks associated with the Mede/Analytics PAI tool
Required Qualifications
High School Diploma/GED (or higher)
1+ years of customer service experience
1+ years of experience with requesting and processing financial payments
Beginner level of proficiency working with computers/data entry
Ability to work from 6:00pm – 4:30am, Thursday - Sunday
Preferred Qualifications
1+ years of experience working in a hospital Patient Registration department, physician office setting, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle related roles
General understanding of insurance policies and procedures
Working knowledge of medical terminology
Able to perform basic mathematics for payment calculation
Benefits & Perks
Paid Time Off and 8 Paid HolidaysMedical Plan options with Health Spending AccountDental, Vision, Life & AD&D Insurance401(k) Savings Plan, Employee Stock Purchase PlanEducation ReimbursementEmployee DiscountsEmployee Assistance ProgramEmployee Referral Bonus ProgramVoluntary Benefits (pet insurance, legal insurance, etc.)