Join Boston Consulting Group as an Associate Director to lead transformative initiatives in customer service excellence. Leverage your expertise to drive significant client impact and build a recognized profile in the industry. Collaborate with diverse teams to shape innovative solutions that enhance customer loyalty and operational efficiency.
Key Responsibilities
Transform customer service operations for clients
Contribute to BCG’s intellectual capital
Manage and advise project teams
Drive client recommendations and insights
Develop external profile and industry network
Required Qualifications
10-15+ years of experience in customer service leadership roles
Track record of driving complex transformations through technology and process innovation
Deep functional expertise with IP development
Expertise driving improvements across operations, people, and technology challenges in customer service
Strong knowledge of leading technology solutions in customer service
Excellent multi-tasking and strategic thinking skills
Excellent verbal and written communication skills
Intellectual curiosity and desire to be a thought leader in customer service
Preferred Qualifications
Consulting experience preferred
Professional network within the industry
Strong academic background from top-tier institutions
Advanced degree in Mechanical, Industrial, or Computer Engineering, Business Administration preferred
Benefits & Perks
Zero dollar health insurance premiums for employees and familyLow copays for doctor visits and prescriptionsDental and vision coverageGym membership reimbursementFully vested retirement contributionsGenerous paid time off including holidaysPaid parental leave and family benefits