Description
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This range is provided by MDA Edge. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
$27.00/hr - $27.00/hr
Job Summary: The Chargeback Analyst will be an integral part of the Payment and Risk Operations team, responsible for managing chargeback disputes, merchant disputes, reconciliation processes, and customer communication . This role requires a strong understanding of payment card risk management , with expertise in investigating transaction discrepancies, processing disputes, and maintaining compliance with industry standards . The ideal candidate will be detail-oriented, tech-savvy, and capable of making independent decisions in a fast-paced environment.
Key Responsibilities
Issuing Chargeback Management: Review, research, investigate, and submit outgoing chargeback disputes to processors.
Merchant Dispute Handling: Review, research, and prepare representment letters for incoming merchant disputes.
Chargeback Reconciliation: Update and track chargeback status to ensure timely resolution.
Customer Communication: Respond to documentation requests via email and phone calls professionally.
Compliance & Performance Standards: Ensure dispute milestones are met within required timeframes.
Data Management: Maintain accurate records related to chargebacks, disputes, and financial transactions.
Education & Experience Requirements
Minimum 2 years of chargeback/payment card risk management experience (required).
Minimum 2 years of customer service experience (required).
Strong data analysis and investigative reporting skills.
Ability to resolve transaction/payment issues independently without complete process guidance.
Clear and effective communication skills for managing customer interactions.
Proficiency in Excel and other tools for creating spreadsheets, models, and reports.
Ability to make sound judgment calls in dispute resolution.
Core Competencies
Fast Learner & Tech-Savvy
Excellent Communicator
Reliable Team Player
Attention to Detail
Self-Starter & Problem-Solver
Thrives in a Fast-Paced Environment
Independent Decision Maker with Strong Analytical Skills
Work Schedule & Hiring Process
~ Work Hours: 9 AM 6 PM CST
Interview Process
Round 1: Hiring Manager (Zoom Interview)
Round 2: Team Lead (Zoom Interview)
Seniority level
~ Seniority level Entry level
Employment type
~ Employment type Contract
Job function
Job function Finance and Sales
Industries Staffing and Recruiting
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