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Job Description
Join Optum as a Collections Representative in a remote role, where you'll play a vital part in resolving outstanding payer balances. You'll engage in problem-solving, work with healthcare policies, and enjoy the flexibility of telecommuting while contributing to a compassionate healthcare environment.
Key Responsibilities
Participate in team huddles and meetings
Work with peers and leaders to address payer issues
Resolve assigned accounts accurately and in a timely manner
Make necessary AR adjustments as per policy
Meet or exceed performance standards in quality and productivity
Request relevant information from other departments
Ensure assigned accounts are escalated timely
Maintain knowledge of payer policies
Required Qualifications
High School Diploma / GED
Must be 18 years of age or older
1+ years of healthcare back-end revenue cycle experience (billing, collections, or A/R)
Experience working with Medicare on denied healthcare claims
Experience working with insurance companies to verify the status of denied claims
Ability to work full-time (40 hours/week) Monday - Friday
Preferred Qualifications
Experience working with Medicare System’s (FISS/Connex)
Benefits & Perks
Comprehensive benefits packageIncentive and recognition programsEquity stock purchase401k contribution