Associate Patient Care Coordinator - San Antonio, TX
Optum
San Antonio, TX
16 days ago
$16.00 - $27.69
Job Description
Join Optum as an Associate Patient Care Coordinator to support efficient patient care through registration, scheduling, and customer service. Your role will be crucial in enhancing health outcomes and ensuring a smooth clinic experience.
Key Responsibilities
Provide exceptional service to all customers
Greet patients and check them in and out
Ensure demographics including insurance information are correct
Collect appropriate co-pays and adhere to cash handling policies
Schedule appointments and verify visit types
Manage waiting room cleanliness and communicate with patients
Work with back office staff to ensure smooth patient flow
Resolve service issues and complaints
Required Qualifications
High School Diploma/GED (or higher)
CPR certified or able to obtain certification within 30 days of hire
1+ years of customer service experience
Intermediate level of proficiency with MS Office (Word, Excel, Outlook, etc.)
Preferred Qualifications
1+ years of experience in a healthcare setting
1+ years of experience with insurance programs and basic managed care principles
Experience working with an electronic health record
Medical office setting experience
Knowledge/understanding of CPT/ICD-10 coding
Knowledge of medical terminology
Independent means of transportation during work hours for job-related tasks
Bilingual in Spanish/English
Benefits & Perks
Paid Time Off and 8 Paid HolidaysMedical Plan options with Health Spending Account or Health Saving accountDental, Vision, Life & AD&D Insurance, Short-term and Long-term Disability coverage401(k) Savings Plan, Employee Stock Purchase PlanEducation ReimbursementEmployee DiscountsEmployee Assistance ProgramEmployee Referral Bonus ProgramVoluntary Benefits