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Job Description
Join USAA as a Loan Officer, where you'll provide exceptional customer service and mortgage product solutions to empower members in achieving financial security. Engage with clients through various channels while staying informed on industry changes and compliance requirements.
Key Responsibilities
Process VA and Conventional mortgage loans within service level objectives
Assess and grant or reject mortgage applications based on requirements
Manage a pipeline of member calls and correspondence
Collaborate with Processors, Underwriters, and Closers on mortgage products
Stay updated on compliance and regulatory requirements
Develop partnerships with Real Estate Agents
Required Qualifications
High School Diploma or General Equivalency Diploma
2 years of mortgage sales or relevant customer service experience
Acquisition and maintenance of applicable licenses/state registrations
Preferred Qualifications
3+ years Mortgage Consumer Direct Experience
Current or Prior NMLS #
US military experience through military service or a military spouse/domestic partner
Benefits & Perks
Comprehensive medical, dental and vision plans401(k) and pensionLife insuranceParental benefits and adoption assistancePaid time off program with holidays and volunteer hoursWellness programsCareer path planning and continuing education