Join Optum as an Associate Patient Care Coordinator to support patients and clinical staff in a dynamic mental health setting. You'll ensure patient care processes run smoothly and contribute to a holistic health journey for individuals seeking support.
Key Responsibilities
Review patient charts before appointments and ensure consents and insurance verification are complete
Complete patient check-in and check-out processes
Assist with onboarding new patients and ensuring paperwork is completed
Process payments and co-pays
Manage communications with existing patients and assist with internal referrals
Answer phone calls and manage requests in the EHR system
Support prescribers with prior authorizations and lab tests
Ensure work locations are welcoming and well-maintained
Maintain patient confidentiality
Required Qualifications
High School Diploma / GED
1+ years of experience in an office environment (preferably in a mental health or medical setting)
Preferred Qualifications
Experience with insurance verification
Experience working with computers for professional communication and medical documentation
Basic understanding of medical terminology
Ability to interpret a variety of data and instructions
Strong written and verbal communication skills
Ability to work independently and as part of a team
Benefits & Perks
Paid Time Off and 8 Paid HolidaysMedical Plan options with Health Spending Account or Health Savings AccountDental, Vision, Life & AD&D Insurance401(k) Savings Plan and Employee Stock Purchase PlanEducation ReimbursementEmployee DiscountsEmployee Assistance ProgramEmployee Referral Bonus ProgramVoluntary Benefits