Join Citizens as a Customer Service Representative and provide outstanding support to customers with their banking inquiries. Enjoy extensive training, career growth opportunities, and a supportive team environment.
Key Responsibilities
Field a diverse range of incoming customer calls to provide high-quality solutions
Help customers improve their banking experience by recommending products and services
Receive extensive paid training to handle increasingly complex customer inquiries
Required Qualifications
High School degree or equivalent
Minimum 1 year of exceptional performance in a customer-facing role
Computer proficiency
Strong verbal communication skills
Positive and customer-focused mindset
Strong listening and problem solving abilities
Superior interpersonal skills
Ability to multi-task in a fast-paced environment
Detail-oriented with a strong sense of urgency
Preferred Qualifications
Experience recommending and referring products/services to customers
Benefits & Perks
Comprehensive health care coverage (medical, dental, vision)401K with corporate matchTuition assistanceMental health and wellbeing programsDiscounts on student loan refinancing4 hours of paid time off annually for volunteeringMonetary rewards for exceptional service