As an Assistant Branch Manager at Enterprise Bank and Trust, you will oversee daily operations, support staff development, and ensure customer satisfaction while adhering to banking policies. Join a growing company committed to community support and professional growth.
Key Responsibilities
Supervise day-to-day operations of new account desks and teller/servicing areas
Coach associates, create schedules, and address service breakdowns
Partner with Branch Manager to ensure efficient customer service
Monitor and provide coaching related to cross-selling and referral goals
Ensure adherence to company policies and procedures
Handle customer concerns and escalate as needed
Assist in recruitment and training of Branch staff
Complete new accounts and teller activities as needed
Completes quarterly unit assessments for compliance and security standards
Required Qualifications
Excellent leadership, interpersonal, and customer service skills
Strong organizational skills with a high degree of accuracy
Thorough knowledge of bank operations, policies, procedures, compliance, and banking regulations
Team oriented with a positive attitude
Strong oral and written communication skills
Excellent problem-solving skills
Preferred Qualifications
Experience working in an environment with individual and team goals
Previous supervisory experience
Benefits & Perks
Annual paid volunteer time offCharitable-matching opportunities