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Job Description
Join Optum as a Patient Care Coordinator to make a meaningful impact in healthcare. You'll work with a dedicated team, supporting patients through administrative tasks and ensuring excellent service while adhering to protocols and maintaining patient confidentiality.
Key Responsibilities
Obtain accurate and updated patient information
Perform insurance verification on the date of service
Obtain patient signatures for required documents
File and maintain medical records
Confirm and schedule appointments
Answer incoming and outgoing telephone calls promptly and courteously
Perform referral documentation promptly
Schedule follow-up appointments and obtain copies of lab results
Adhere to Optum Employee Policies
Work cohesively with fellow employees to achieve team goals
Maintain patient confidentiality and comply with HIPAA and OSHA requirements
Participate in planning and coordinating care with the multidisciplinary team
Ensure continuity of care through scheduling and tracking systems
Provide effective communication to patient/family team members
Comply with administrative policies for quality of care
Demonstrate precision in scanning documents and monitoring the fax server
Perform other duties as assigned
Required Qualifications
High School Diploma/GED (or higher)
1+ years of healthcare related experience
Preferred Qualifications
1+ year(s) of experience working in a medical front office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays, and maintaining medical records
Knowledge of Epic EMR software
Ability to learn new software (EPIC/EMR) and flexibility to attend new training
Proficient in Microsoft Office (Word, Excel, and Outlook)
Benefits & Perks
Paid Time Off plus 8 Paid HolidaysMedical Plan options with Health Spending or Health Saving accountsDental, Vision, Life & AD&D InsuranceShort-term and Long-term Disability coverage401(k) Savings PlanEmployee Stock Purchase PlanEducation ReimbursementEmployee DiscountsEmployee Assistance ProgramEmployee Referral Bonus ProgramVoluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)