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Customer Service Representative

Staples, Inc.

Loves Park, IL
12 days ago

Job Description

Join Quill, a part of the Staples family, as a Customer Service Representative and help build strong partnerships with customers through outbound calling and custom solutions. Leverage your sales skills in a dynamic environment to drive growth and make a meaningful impact.

Key Responsibilities

  • Make outbound calls to non-ordering prospects or existing customers to drive new business and sales growth.
  • Create and present custom pricing solutions to potential high growth customers.
  • Leverage education contracts to acquire new education customers or drive growth for existing.
  • Qualify prospects based on customer size, spend, and potential.
  • Meet and exceed monthly/quarterly quotas and key metrics.
  • Maintain accurate records in CRM.
  • Seek ways to improve through coaching.

Required Qualifications

  • High school diploma or G.E.D
  • 1+ years of sales or other relevant experience

Preferred Qualifications

  • Proven acquisition, sales, or account management experience

Benefits & Perks

Inclusive culture with associate-led Business Resource Groups112 Hours of PTO and Holiday ScheduleOnline and Retail DiscountsCompany Match 401(k)Physical and Mental Health Wellness programs