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Job Description
Join Optum as a Patient Services Representative and be part of a dynamic healthcare team that prioritizes patient care and excellence. In this role, you'll greet patients, manage registrations and payments, and collaborate with staff to ensure a seamless experience while adhering to Lean processes.
Key Responsibilities
Greet and register patients
Receive payments and issue receipts
Verify insurance eligibility and coverage
Schedule, cancel, and reschedule patient appointments
Maintain confidentiality and HIPAA compliance
Support teams in meeting financial and clinical goals
Required Qualifications
High School Diploma/GED
1+ years of customer service or healthcare related experience
1+ years of EPIC scheduling experience
Intermediate level of computer proficiency
Ability to cover other offices if needed
Preferred Qualifications
Experience as a receptionist in a healthcare setting
Experience working with an electronic health record
Experience working with scheduling programs
Knowledge of minimal medical terminology
Benefits & Perks
Paid Time Off and 8 Paid HolidaysMedical, Dental, Vision Insurance401(k) Savings PlanEducation ReimbursementEmployee DiscountsEmployee Assistance Program