Patient Services Representative Associate - Saint Paul, MN
Optum
Mendota Heights, MN
18 days ago
$35,000 - $40,000
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This job listing is no longer available for applications. The position may have been filled or the posting period has ended.
Job Description
As a Patient Services Representative Associate at Optum, you will play a crucial role in improving health outcomes by providing compassionate support to patients. Your responsibilities will include assisting patients with paperwork, addressing inquiries, and ensuring a smooth registration process, all while making a meaningful impact on your community's health.
Key Responsibilities
Checks in and interviews patients to complete required paperwork
Obtains and explains cost information to patients
Addresses and resolves claim issues or registration errors
Provides customer service for inbound and outbound telephone calls
Mentors other staff and provides technical direction as needed
Required Qualifications
6+ months of customer service experience
Intermediate level of proficiency with Microsoft Office products
Ability to work standard daytime hours, Monday-Friday
Ability to work an average of 32 hours per week
Must be 18 years of age or older
Preferred Qualifications
General office experience
Epic experience
Benefits & Perks
Comprehensive benefits packageIncentive and recognition programsEquity stock purchase401k contributionSign-on bonus for external applicants