Field Service Technician III - Production Equipment

Field Service Technician III - Production Equipment Type: Full-Time # Field Service Providing a high level of technical support is no simple feat in dynamic environments. If you’re in the business of supplying seamless and expert operational, maintenance, and networking support and thrive in a 24/7 customer-driven setting, we want to hear from you. Canon USA, a pioneer in technology, solutions, and services, is actively on the lookout for a Field Service Technician III to make an immediate impact on our talented team. Diagnose mechanical, software, network, and system failures, using established procedures. Service and repair designated equipment to Canon standards and specifications. Report product failure trends and serviceability issues to managers with necessary supported documentation, ensuring accurate information and recordkeeping. Help meet and exceed customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance. Diligently maintain all technical information, Field Service Reports, Expense Reports, and Canon property assigned. Assist with the solutions of escalated technical and/or customer service-related problem areas for any territory when requested. Maintain complete working knowledge, aptitude, and ability to repair multiple product lines including troubleshooting, diagnostics, and preventive maintenance. Communicate with supervisors and other departments regarding the solution of escalated technical and/or customer service-related problem areas. Interface with customer IT depts. Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19. Typically requires general and/or vocational training plus 2 to 4 years of related experience. An Associate’s degree in electronics or electrical engineering capacity from an accredited college or technical school or equivalent experience. Direct experience working as a field technician. The capacity to meet or exceed the minimum performance standards for productive technical quality and customer satisfaction for assigned territory. The ability to travel (valid driver’s license and acceptable driving record necessary). Capable of excelling in a 24/7 environment, while performing shift work and on-call rotations. Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers’ premises. In accordance with applicable law, we are providing the anticipated hourly rate for this role: $24.53 hourly. is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. S. patents granted for 38 consecutive years. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at and connect with us on LinkedIn at Where Talent Fosters Innovation. Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation. Youll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. Employee referral bonus -Dress for Your Day attire program (casual is welcome, based on your job function) -Volunteer opportunities to give back to our local community -Based on weekly patent counts issued by United States Patent and Trademark Office. Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor. The Company will not pursue or support visa sponsorship. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are not reviewing this job posting on our Careers site we cannot guarantee the validity of this posting.