Citizens is seeking a Mortgage Regional Sales Manager for the New England region to lead a team of Mortgage Loan Officers and Sales Associates. This role focuses on enhancing loan service processes, managing team performance, and fostering strong relationships within the organization and community.
Key Responsibilities
Establish and manage internal policies and procedures for loan relationship management
Direct, motivate, and evaluate performance of team members
Supervise the New England team and address training and staffing needs
Oversee loan servicing activities from setup to post closing
Manage relationships with vendors and IT regarding loan servicing software
Communicate effectively with management and customers
Report on pipeline status and closing results
Maintain relationships between Sales and Operations Teams
Ensure customer-focused communication throughout the loan process
Maintain knowledge of Citizens products and industry standards
Evaluate and report employee performance
Forecast to meet monthly closing goals
Maintain superior customer service levels
Required Qualifications
10 plus years Mortgage Banking Sales & Leadership Experience
Extensive in market experience for the New England region
Proven ability to recruit top talent in Loan Officers
Ability to coordinate across the enterprise with 10+ business lines
Understanding of and support for corporate and division performance standards and fiscal goals
Compliance with all requirements for Mortgage Loan Originators set forth in the SAFE Act
Preferred Qualifications
Bachelor's Degree
Benefits & Perks
Customer-centric cultureAccess to training and career growth tools