Join Citizens as a Mortgage Regional Sales Manager for the New England region, overseeing a team of Mortgage Loan Officers and driving growth. This role requires strategic leadership and a commitment to exceptional customer service, ensuring high standards throughout the loan servicing lifecycle.
Key Responsibilities
Establish internal policies and procedures on loan relationship management
Direct, motivate, and evaluate the performance of loan service team members
Supervise the New England team and identify training and staffing needs
Monitor loan servicing lifecycle activities
Manage relationships with vendors and IT regarding loan servicing software
Communicate with all levels of management and maintain professional relationships
Report on pipeline status and closing results to Mortgage Leadership Team
Develop and maintain relationships between Sales and Operations Teams
Ensure clear and customer-focused communication throughout the loan process
Maintain knowledge of Citizens products, policies, and industry standards
Evaluate and report employee performance
Forecast to meet monthly closing goals
Maintain superior customer service levels
Required Qualifications
10 plus years Mortgage Banking Sales & Leadership Experience
Extensive in market experience for the New England region
Proven ability to recruit top talent in Loan Officers for assigned region
Ability to coordinate across the enterprise with 10+ business lines
Understanding of corporate and division performance standards and fiscal goals
Compliance with SAFE Act requirements for Mortgage Loan Originators