Join Optum as an Associate Patient Care Coordinator, where you'll play a vital role in supporting patients and clinical staff in a mental health setting. In this full-time position, you will be responsible for patient check-in/check-out, ensuring paperwork accuracy, and assisting with various patient care duties while contributing to a compassionate and efficient healthcare environment.
Key Responsibilities
Review each patient’s chart prior to appointment and ensure consents and insurance verification is complete
Complete patients check in and check out; obtain registration forms, collect and upload insurance cards and identification, verify completion of consents and confirm insurance eligibility
Assist with onboarding new patients, help patients access patient portal, prepare and confirm completion of paperwork
Process payments or co-pays, deductibles, co-insurance, self-pay, and missed appointment fees
Assist in update and/or scheduling of existing patients, including assisting with internal referrals initiated by the provider
Answer phone calls and return voicemails; record all requests in the EHR system for Physician follow-up
Support prescribers in filing prior authorizations for insurance and submitting and monitoring lab tests and results
Order and restock supplies
Monitor clinician/admin/OBC inbox and respond accordingly
Ensure all locations are welcoming and adhere to brand guidelines
Secure patient information and maintain patient confidentiality
Obtain and record vital signs, weight, medication profile, allergies, chief complaint, signature/initials where appropriate before appointment with Psychiatrist
Gather patient history, collateral documentation and updates for patient chart
Administer screening tools
Required Qualifications
High School Diploma / GED (or higher)
1+ years of experience in an office environment (preferably in a mental health or medical setting)
Preferred Qualifications
Experience with insurance verification
Experience working with computers for professional communication and medical documentation - Microsoft Excel, Outlook, Athena RMS (or other EHRs)
Basic understanding of medical terminology
Ability to interpret a variety of data and instructions furnished in written, oral, diagram, or schedule form
Written and verbal communication skills to explain sensitive information clearly and professionally to diverse audiences, including non-medical staff
Ability to work independently, as well as be part of the team, including accomplishing multiple tasks in an environment with interruptions
Benefits & Perks
Paid Time Off plus 8 Paid HolidaysMedical Plan options with Health Spending Account or Health Saving accountDental, Vision, Life & AD&D Insurance, Short-term and Long-Term Disability coverage401(k) Savings Plan, Employee Stock Purchase PlanEducation ReimbursementEmployee DiscountsEmployee Assistance ProgramEmployee Referral Bonus ProgramVoluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)