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Job Description
Join Optum as a Senior Tech Support Specialist and help improve health outcomes by providing essential technical support to both internal and external customers. Your role will involve troubleshooting, hardware maintenance, and user education in a dynamic, 24/7 environment.
Key Responsibilities
Troubleshoot and respond to Help Desk requests in a 24/7 environment
Set up and maintain hardware and software
Educate end-users on resolving hardware and software problems
Assist with installation and configuration of desktops and laptops
Monitor hardware stock levels and request equipment as needed
Provide on-site technical support for video conference software
Evaluate applications and software patches for desktop applications
Maintain Incident/Request logs and records
Identify network user problems and escalate as needed
Required Qualifications
High School Diploma/GED (or higher)
2+ years of experience in an IT field
6+ months of experience with Microsoft Office products
Ability to obtain favorable adjudication following the submission of Defense Health Agency eQuip Form SF86
Ability and willingness to work 1st or 2nd shift hours or overnight
Ability to obtain and maintain a security clearance
United States citizenship
Preferred Qualifications
Associate’s Degree with 6+ months of experience in a desktop support environment
Benefits & Perks
Comprehensive benefits packageIncentive and recognition programsEquity stock purchase401k contribution