Join DriveTime as a Loan Advisor and help customers navigate their auto loan journey. You'll play a crucial role in collecting payments and building positive relationships, all while enjoying a supportive work environment with excellent growth opportunities.
Key Responsibilities
Collect past due payments and negotiate payment plans
Make inbound and outbound contact with customers regarding past-due balances
Educate and negotiate with customers to influence payment
Navigate multiple systems to review account information and process payments
Monitor and ensure regular follow-up on loan repayment agreements
Required Qualifications
High School Diploma or GED
2+ years of experience in collections, financial services, and/or phone-based sales, customer service or customer relations
Ability to pass a drug test and background check
Located on-site in Fort Worth, TX
Preferred Qualifications
Contact center experience in the financial services industry
Benefits & Perks
Medical, dental, and vision insurance401(k)Company paid life insurance policyShort and long-term disability coverageTuition reimbursementWellness programPaid time offIn-house gymGame roomSocial events