The Director of Operations is responsible for overseeing the agency's real estate portfolio across New York City, ensuring efficient and safe property operations. This leadership role involves managing teams, vendor coordination, and driving accountability through performance metrics, all while maintaining a commitment to safety and compliance.
Key Responsibilities
Supervise day-to-day operations for agency properties across five NYC boroughs
Monitor and ensure area managers respond swiftly to sysaid tickets
Manage and mentor area managers overseeing handymen teams
Collaborate with Mechanical, Electrical, and Plumbing contractors
Ensure life safety vendors adhere to contract standards
Develop and implement performance metrics for operational effectiveness
Identify areas for operational enhancements and implement improvements
Required Qualifications
Minimum of 10 years working as a tradesperson, preferably in mechanical, plumbing, or electrical fields
At least 5 years of managerial experience overseeing teams or operations
Verifiable experience and knowledge of technical building systems
Proven understanding of maintenance operations, vendor management, and work order tracking systems
Preferred Qualifications
Experience in a hybrid role with field and office responsibilities
Familiarity with life safety system requirements and contract management
FDNY licenses such as an F80
Ability to develop and analyze performance metrics
Prior experience managing large real estate portfolios