Manager, Operations (Behavioral Health Utilization Management Intake Team)
Blue Shield of California
Hawaiian Gardens, CA
14 days ago
Job Description
Join Blue Shield of California as a Manager of Operations for the Behavioral Health Utilization Management Intake team. In this critical role, you will lead daily operations, ensure compliance, and drive process improvements while fostering a collaborative work environment.
Key Responsibilities
Oversee day-to-day operations of the team
Ensure timely and accurate processing of treatment authorization requests
Foster a positive work environment
Direct and control department activities through team leads
Partner with offshore management for regulatory compliance
Establish operational objectives
Oversee caseload management and adherence to requirements
Develop production standards and monitor productivity
Provide coaching and mentoring to staff
Identify process improvement opportunities
Required Qualifications
College degree or equivalent experience
Minimum 7 years prior relevant experience
3 years of management experience
Understanding of basic management approaches
Functional expertise within area of responsibility
Advanced knowledge of job area
3 years of experience in a Call Center environment