Join DriveTime as a Loan Advisor and help customers navigate their loan repayment journey while maintaining positive relationships. You will be responsible for collecting payments, negotiating plans, and ensuring customers stay on track towards vehicle ownership. Enjoy competitive benefits and opportunities for professional growth in a supportive environment.
Key Responsibilities
Collect past due payments and negotiate payment plans with customers
Make inbound and outbound contact with customers regarding past-due balances
Educate and negotiate with customers to influence them to make needed payments
Monitor and ensure regular follow-up on loan repayment agreements
Assist customers with debt repayment plans
Maintain positive working relationships with the Loan Servicing team
Required Qualifications
High School Diploma or GED
2+ years of experience in collections, financial services, and/or phone-based sales, customer service or customer relations
Ability to pass a drug test and background check
Preferred Qualifications
Contact center experience in the financial services industry
Benefits & Perks
Medical, dental, and vision insurance401(K)Company paid life insuranceShort and long-term disability coverageTuition reimbursementWellness programPaid time off including wellness days and holidaysIn-house gymGame roomSocial events