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Job Description
Join Optum as a Patient Access Representative and play a vital role in enhancing patient care by providing excellent front-office support in a clinical setting. You will be responsible for patient registration, insurance verification, and collecting payments while ensuring a compassionate experience for patients and their families.
Key Responsibilities
Communicates directly with patients and/or families to complete the registration process
Utilizes computer systems to enter or verify patient data in real-time
Gathers necessary clinical information and processes referrals and pre-authorizations
Verifies insurance coverage and creates price estimates
Collects patient co-pays and discusses financial obligations
Identifies outstanding balances and attempts to collect amounts due
Responsible for scheduling appointments for patient services
Responds to inquiries from patients and caregivers compassionately
Generates, reviews, and analyzes patient data reports
Required Qualifications
High School Diploma/GED (or higher)
1+ years of customer service experience in a hospital, office setting, customer service setting or phone support role
Must be 18 years of age or older
Preferred Qualifications
Experience with Microsoft Office products
Experience in a Hospital Patient Registration Department, Physician office or any medical setting
Experience in requesting and processing financial payments
Experience in insurance reimbursement and financial verification
Working knowledge of medical terminology
Understanding of insurance policies and procedures
Ability to perform basic mathematics for financial payments
Benefits & Perks
Paid Time Off plus 8 Paid HolidaysMedical Plan optionsDental, Vision, Life & AD&D Insurance401(k) Savings PlanEmployee Stock Purchase PlanEducation ReimbursementEmployee DiscountsEmployee Assistance ProgramEmployee Referral Bonus ProgramVoluntary Benefits