Per Diem Associate Patient Care Coordinator - Waukesha, WI
Optum
Waukesha, WI
4 days ago
$16.00 - $28.85
Job Description
Join Optum as a Per Diem Associate Patient Care Coordinator and play a critical role in enhancing patient care experiences. This position involves greeting patients, managing communications, and ensuring efficient patient registration while working within a supportive team in Waukesha, WI.
Key Responsibilities
Greets visitors and patients in person
Communicates by telephone or video conferencing, upholding excellent customer service
Handles confidential information appropriately
Assesses and analyzes information to identify emergency needs
Demonstrates technical knowledge and competence in departmental procedures
Enters and updates patient demographic and financial information
Obtains appropriate applications and forms
Provides patients with financial responsibility information and collects patient liabilities
Works with partnering departments to ensure all aspects of patient encounters are completed
Provides wayfinding instructions and assists with hospital information
Coordinates patient admission needs and tracking boards
Meets or exceeds audit accuracy standards
Required Qualifications
High School Diploma/GED (or higher)
1+ years of customer service experience in an office setting or professional work environment
1+ years of experience with Microsoft Office products
Ability to work rotating holidays
Ability to complete 6-8 weeks of training during 1st shift hours
Ability to work on a per diem basis as business requires (1st, 2nd or 3rd shift)
Must be 18 years of age OR older
Preferred Qualifications
Knowledge of medical terminology
Experience with electronic medical records system
Experience in a medical office or hospital admitting/registration office
Benefits & Perks
Paid Time Off and 8 Paid HolidaysMedical Plan options with Health Spending Account or Health Saving AccountDental, Vision, Life & AD&D InsuranceShort-term and Long-Term Disability coverage401(k) Savings PlanEmployee Stock Purchase PlanEducation ReimbursementEmployee DiscountsEmployee Assistance ProgramEmployee Referral Bonus ProgramVoluntary Benefits