As a Referral Coordinator, you will assist older adults in accessing community resources and services. You will provide compassionate support while managing calls, maintaining records, and ensuring that clients receive the necessary assistance. This role is perfect for someone with a background in human services who enjoys helping others.
Key Responsibilities
Receive incoming calls to identify needs and make referrals
Record details of each call and maintain client information
Research and provide information on public and private resources
Connect callers with suitable agencies and follow up on assistance
Offer unbiased information about long-term care or support services
Uphold confidentiality and privacy standards
Maintain case narratives and note client conditions
Participate in outreach activities as needed
Assist with emergency response efforts
Support team in organizing information and updating databases
Perform additional tasks as requested
Required Qualifications
Bachelor’s degree in a human services field or Associate’s degree with 2 years of experience or High school diploma with 4 years of experience
Background in information/referral services, case management, call center support, or social services
Strong verbal communication skills
Ability to work independently and collaboratively
Proficiency in Microsoft Office and familiarity with databases
Accurate typing at a minimum of 35 words per minute
Knowledge of or willingness to learn about aging services and community resources