Join Quill as an Inside Sales Manager and drive customer reactivation and growth by connecting with inactive clients. You will play a vital role in expanding our customer base while collaborating closely with account managers and sales specialists. Your proactive outreach and customer-first attitude will help ensure our clients receive the best service possible.
Key Responsibilities
Make daily calls to Quill customers who have not placed an order in 7+ months
Make daily calls to prospect locations that are affiliated with a managed customer entity
Accept inbound calls from customers that are affiliated with a managed entity to ensure needs are met
Negotiate pricing and process special quotes for various opportunities
Leverage customer intel including order history to drive quality conversations
Reactivate customers to meet monthly quotas and key metrics
Support and grow an open book of business by identifying new opportunities
Maintain robust communication between customers and account managers
Collaborate with sales specialists to drive revenue beyond traditional office supplies
Maintain accurate and up-to-date records in CRM
Seek ways to constantly improve and apply coaching
Contribute to a positive team culture
Required Qualifications
High School Diploma or GED
6+ months of related experiences in sales or customer service in a business-to-business environment
Ability to work onsite in Lincolnshire for in person training during the first two weeks
Able to work an 8-hour shift between 7:00 AM-6PM and in person 4 days a week (hybrid model)
Knowledge of key Microsoft applications (Excel, PowerPoint, Outlook)
Preferred Qualifications
1+ years of experience in a sales environment, or a proven track record of delivering a customer-first approach
Proven ability to achieve sales role metrics; consistently meets or exceeds productivity goals
Strong organization and time management skills
Adaptable to a fast-paced organization with continuous change
Experience using CRM tools, salesforce.com or a comparable sales/CRM tool
Ability to demonstrate resiliency and handle rejection well
Enthusiastic, initiative-taking and willingness to share and positively impact the team
Natural curiosity and desire to learn, grow and develop sales skillset
Ability to learn new tools, systems, and processes quickly
Benefits & Perks
Inclusive culture with associate-led Business Resource Groups112 Hours of PTO and Holiday ScheduleOnline and Retail DiscountsCompany Match 401(k)Physical and Mental Health Wellness programs