Join Enterprise Bank and Trust as a Bilingual Financial Services Representative, where you'll provide exceptional customer service and assist clients with their banking needs. Your role will help foster long-term relationships and support community growth.
Key Responsibilities
Assist clients with account openings and loan applications
Perform teller duties and maintain a balanced cash drawer
Provide outstanding customer service and resolve client problems
Develop and maintain long-term client relationships
Participate in training programs for job knowledge
Assist in opening and closing the branch
Comply with all policies, procedures, and regulations
Required Qualifications
Fluency in Mandarin and Cantonese
Strong math and problem solving skills
Excellent interpersonal and customer service skills
Ability to maintain confidentiality of client transactions
Team-oriented with a positive attitude
Strong oral and written communication skills
Ability to operate standard office equipment
Ability to prioritize and handle multiple tasks
Strong organizational skills and detail-oriented
Knowledge of bank operations, products, and services
Knowledge of banking laws and regulations
Preferred Qualifications
High School diploma or equivalent
Associates degree in business related field or two years related experience
Experience working in an environment with individual and team goals
Customer service experience
Benefits & Perks
Annual paid volunteer time offCharitable matching opportunities