Part Time Patient Access Representative Intermediate - River Falls, WI
Optum
River Falls, WI
9 hours ago
$16.88 - $33.22
Job Description
As a Part-Time Patient Access Representative at Optum, you will play a crucial role in welcoming and assisting patients in a healthcare setting. Your efforts will directly contribute to improving health outcomes by ensuring patients receive the right care and support. Join a culture that values diversity and inclusion while making a positive impact on the community.
Key Responsibilities
Greets and welcomes patients in person
Collects demographic and insurance information
Checks in and interviews patients to complete appropriate paperwork
Directs patients to their appointment or procedure
May assist in scheduling add-on appointments
Documents any issues and resolutions in electronic medical record
Resolves claim issues or registration errors on patient accounts
Verifies insurance eligibility and benefits information
Obtains cost information and explains it to patients if necessary
Collects co-pay or deductibles and responds to questions regarding financial assistance programs
Screens and approves patients for financial assistance programs
Assists patients with application process for available financial assistance programs
Provides technical or functional direction for employees
Assists patients in completion of request for information forms and submits to appropriate department
Obtains signatures from patients as needed
May gather medical record information from all departments for collection
Provides customer service for inbound and outbound telephone calls
May mentor other staff as needed
Other duties as assigned
Required Qualifications
2+ years of customer service experience
6+ months of revenue cycle experience in a healthcare/hospital setting
Intermediate level of proficiency with Microsoft Office products
Ability to work 8-hour shifts starting between 7:30am – 8:30am Monday, Tuesday & Thursday
Ability to work full time, standard daytime hours for 3 weeks to complete training upon starting
Must be 18 years of age or older
Preferred Qualifications
Revenue Cycle experience
General office experience
Flexibility to occasionally work other shifts as business requires
Benefits & Perks
$750 sign-on bonus for external applicantsComprehensive benefits packageIncentive and recognition programsEquity stock purchase401k contribution