Join Optum as a Senior Patient Care Coordinator where you'll play a vital role in enhancing patient care through exceptional service and support. You'll collaborate with a dedicated team to ensure efficient scheduling and meet financial and clinical goals, all while contributing to health equity on a global scale.
Key Responsibilities
Provide front and back-office support in a float Patient Care Coordinator/Scheduler role
Answer phone calls from multiple queues
Deliver high-level customer service to internal and external staff
Process prior authorization requests
Verify patient insurance eligibility and benefits
Intake and update patient demographic information
Schedule and reschedule patient appointments
Handle a high volume of incoming calls and referrals
Prepare exam rooms and document patient encounters
Required Qualifications
High School Diploma/GED (or higher)
3+ years of customer service experience
1+ years of medical front office or surgery scheduling experience
1+ years of basic computer software experience
1+ years experience as an MA-R or an MA-C
Preferred Qualifications
Surgery scheduling experience
EPIC experience
Prior authorization experience
Benefits & Perks
Paid Time Off and 8 Paid HolidaysMedical, Dental, and Vision insurance401(k) Savings Plan and Employee Stock Purchase PlanEducation ReimbursementEmployee DiscountsEmployee Assistance ProgramEmployee Referral Bonus Program