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Job Description
As a Citizens Teller, you will play a crucial role in enhancing customer experiences and helping them achieve their financial goals. You will engage with customers, provide technology assistance, and educate them about our products while ensuring compliance with financial regulations.
Key Responsibilities
Greet customers in the lobby and assist with transactions
Demonstrate the use of mobile app and ATMs
Provide personalized advice and solutions to meet customer needs
Educate customers on Citizens products and benefits
Follow financial policies and procedures, including cash handling and compliance with laws
Required Qualifications
High School degree or GED
Minimum of 6 months experience processing transactions (cash and/or digital payments)
Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers
Strong listening and communication skills
Ability to effectively ask questions and identify needs to enhance and develop a long-term customer relationship
Ability to problem solve and provide solutions to customer issues
Customer-centric to deliver exceptional service
Comfortable with using digital technology to support the delivery of business goals
Ability to work branch hours, which can include weekends and evenings
Preferred Qualifications
1 year of experience processing transactions (cash and/or digital payments)
Motivates others, like teammates, business partners, and specialists, through collaboration
Process-oriented, energetic, detail-oriented and ability to multitask effectively
Benefits & Perks
Comprehensive health care coverage (medical, dental, vision)401K with corporate matchTuition assistanceMental health and wellbeing programsDiscounts on student loan refinancing4 hours of paid time off annually for volunteeringDonation matching up to $1,000 annually