As an Associate Director in Customer Service Excellence at BCG, you'll lead transformative projects that enhance client customer service operations. Your extensive experience and expertise will position you as a trusted advisor, shaping strategies that drive client value and contribute to BCG's intellectual growth.
Key Responsibilities
Transform customer service operations for clients
Manage and advise project teams
Add insight and drive client recommendations
Contribute to BCG’s intellectual capital
Develop external profile and industry network
Required Qualifications
10-15+ years of experience in customer service leadership roles
Track record of driving complex transformations through technology and process innovation
Deep functional expertise and IP development
Expertise in operations, people, and technology challenges in customer service
Strong knowledge of digital improvement technologies
Excellent multi-tasking and strategic thinking skills
Excellent verbal and written communication skills
Professional network within the industry
Preferred Qualifications
Consulting experience
Advanced degree in Mechanical, Industrial, or Computer Engineering, Business Administration
Benefits & Perks
Zero dollar health insurance premiums for employees and their familiesLow copays for doctor visits and prescriptionsDental and vision coverageGym membership reimbursementFully vested retirement contributionsGenerous paid time offPaid parental leave and family benefits