Join Quill, a part of the Staples family, as a Sales Account Manager. You will drive customer reactivation and conversion through proactive outreach, ensuring customer needs are met while supporting an expanding customer base. This role offers a chance to significantly impact business growth and work in a collaborative environment.
Key Responsibilities
Make daily calls to Quill customers who have not placed an order in 7+ months
Make daily calls to prospect locations that are affiliated with a managed customer entity
Accept inbound calls from customers to ensure needs are met
Negotiate pricing and process special quotes for various opportunities
Leverage customer intel to drive quality conversations
Support and grow an open book of business by identifying new opportunities and resolving customer issues
Maintain communication between customers and account managers
Collaborate with sales specialists to drive revenue beyond traditional office supplies
Maintain accurate records in CRM
Seek ways to improve through coaching
Contribute to a positive team culture
Required Qualifications
High School Diploma or GED
6+ months of related experiences in sales or customer service in a business-to-business environment
Ability to work onsite in Lincolnshire for in person training during the first two weeks
Able to work an 8-hour shift between 7:00 AM-6PM and in person 4 days a week (hybrid model)
Knowledge of key Microsoft applications (Excel, PowerPoint, Outlook)
Preferred Qualifications
1+ years of experience in a sales environment, or a proven track record of delivering a customer-first approach
Proven ability to achieve sales role metrics; consistently meets or exceeds productivity goals
Strong organization and time management skills
Adaptable to a fast-paced organization with continuous change
Experience using CRM tools, salesforce.com or a comparable sales/CRM tool
Ability to demonstrate resiliency and handle rejection well
Enthusiastic, initiative-taking and willingness to share and positively impact the team
Natural curiosity and desire to learn, grow and develop sales skillset
Ability to learn new tools, systems, and processes quickly
Benefits & Perks
Inclusive culture with associate-led Business Resource Groups112 Hours of PTO and Holiday ScheduleOnline and Retail DiscountsCompany Match 401(k)Physical and Mental Health Wellness programs