Customer Service Representative - English & Spanish Billingual
Velocity Merchant Services
Downers Grove, IL
5 days ago
$18 - $20
Job Description
Join Velocity Merchant Services as a Bilingual Customer Service Representative. Help small and mid-sized businesses with tech support and billing, while providing excellent service in both Spanish and English. Enjoy a supportive work environment with opportunities for growth.
Key Responsibilities
Help merchants with tech support, billing, product info, and updates
Troubleshoot quickly and communicate clearly by phone, email, or chat
Provide top-notch service in both Spanish and English
Upsell and educate customers on new services
Keep organized — log tickets, track follow-ups, and close the loop
Required Qualifications
Fluent in Spanish and English (read, write, and speak)