Clinical Practice Performance Coordinator - Bedford, TX
Optum
Bedford, TX
1 month ago
$19.86 - $38.85
This Job Position Has Expired
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Job Description
Join Optum as a Clinical Practice Performance Coordinator and make a meaningful impact on health outcomes by connecting patients with essential healthcare services. This full-time role offers the opportunity to work in a diverse and inclusive environment while providing support to medical staff and improving patient care.
Key Responsibilities
Assist in the review of medical records to highlight Star opportunities for the medical staff
Data collection, data entry, quality monitoring, upload of images, and chart collection activities
Locate medical screening results/documentation to ensure quality measures are followed
Track appointments and document information completely and accurately
Optimize customer satisfaction and positively impact the closing of gaps in care
Partner with leadership and staff to support practice and members
Interact with UHC members via telephone to assist with care
Answer inbound calls from members and/or providers regarding appointments
Manage time effectively to ensure productivity goals are met
Maintain confidentiality and adhere to HIPAA requirements
Data analysis to identify open quality opportunities
Appointment coordination and scheduling members
Required Qualifications
High School Diploma / GED
18 years or older
1+ years of healthcare background with medical terminology and clinical issues familiarity
1+ years of working experience with ICD-9/10 and CPT Codes
1+ years of working experience with knowledge of HIPAA compliance requirements
1+ years of working experience with Microsoft Tools: Microsoft Word and Microsoft Outlook
Experience with navigating, filtering and analyzing reports in Microsoft Excel
Ability to work any of our 8 hour shift schedules during our normal business hours of 7:00 am-4:00 pm CST, Monday to Friday.
Preferred Qualifications
1+ year experience as a pharmacy tech
2+ years of telephonic customer service experience
Experience working in a physician, provider, and/or medical office
Medical Assistant
LPN
EMR and HEDIS knowledge and experience
Pharmacy tech license
Benefits & Perks
Comprehensive benefits packageIncentive and recognition programsEquity stock purchase401k contribution