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Job Description
ITH Hospitality is seeking a dedicated General Manager to oversee facility operations, manage staff, and ensure exceptional customer service. This role is pivotal in fostering a positive work culture and enhancing guest experiences while driving revenue and operational efficiency.
Key Responsibilities
Supervise the operation of the facility, including customer-facing and back areas.
Manage staff members, create weekly schedules, and assign tasks.
Motivate staff to meet individual and team goals for sales and customer satisfaction.
Lead new hire orientation.
Provide ongoing training and coaching to employees.
Establish a culture of excellent customer service.
Greet and assist customers.
Efficiently resolve conflicts among staff members and between customers and staff.
Monitor inventory and maintain product stock.
Oversee the receiving of products and supplies.
Maintain equipment and arrange for regular upkeep and maintenance.
Ensure that all areas are clean, tidy, and well-maintained.
Direct opening and closing procedures; delegate tasks to staff members.
Perform cash handling, reconciliation, credit card processing, and banking duties.
Monitor budget and supervise spending.
Enforce compliance with safety policies and regulations.
Communicate with ownership regarding operations and personnel.
Report on employee attendance, productivity, and daily operations.
Develop strategies to reduce expenses and maximize revenue.
Perform operational and managerial duties including the completion of all checklists and prep lists.