As a Client Relationship Manager at Cognizant, you will play a key role in driving client satisfaction and business growth within the Banking & Financial Services sector. You'll manage client accounts, oversee daily activities, and collaborate with delivery teams to optimize resource allocation and enhance the client experience.
Key Responsibilities
Build trusted relationships with client stakeholders
Understand the client environment, issues, and priorities
Work with clients to define problems and co-create solutions
Drive RFPs and proactive bids for renewals, extensions, and expansion
Track BFS industry trends and propose proactive solutions
Serve as the day-to-day point of contact for clients
Responsible for backlog growth including renewals and extensions
Lead onsite project teams and ensure they understand the client environment
Required Qualifications
Minimum 10 years of experience in a client-facing role in a consulting firm or account/engagement management role in IT professional services
Experience managing Client P&L of $15+ Million
Excellent ability to influence and communicate with business stakeholders up to the C-Suite
Ability to interface at all levels of an organization
Excellent oral and written communication skills and executive presentation skills
Bachelor's degree
Preferred Qualifications
MS or MBA degree
Strong background in project environment and application development in BFS vertical
Proven ability to contribute to new business development efforts
Detail-oriented with the ability to manage complex assignments
Demonstrable problem-solving abilities
Flexibility to work among diverse corporate environments
Benefits & Perks
Medical/Dental/Vision/Life InsurancePaid holidays plus Paid Time Off401(k) plan and contributionsLong-term/Short-term DisabilityPaid Parental LeaveEmployee Stock Purchase Plan