Join Visa as a Senior Consultant, Client Success, where you'll manage the post-sale relationship for key clients and drive their success through operational solutions. This role offers a chance to make an impact in a purpose-driven company by enhancing client experiences and optimizing product adoption.
Key Responsibilities
Oversee implementation of new Visa products
Ensure client operational goals are understood
Build trusted relationships with client stakeholders
Drive initiatives to improve client product adoption
Stay current with market trends and Visa solutions
Develop client education and training materials
Lead operational reviews with clients
Manage escalated issues and crises
Support initiatives to enhance client experience
Required Qualifications
8+ years of relevant work experience with a Bachelor Degree
5+ years of experience with an Advanced Degree
2+ years of work experience with a PhD
Preferred Qualifications
9+ years of relevant work experience with a Bachelor Degree
7+ years of experience with an Advanced Degree
3+ years of experience with a PhD
Analytical skills to extract and synthesize data
Excellent communication skills
Experience in the payment industry
Certifications in Client/Customer Success or project management
Intermediate proficiency in client relationship building, customer centricity, success planning, and engagement
Benefits & Perks
Medical, Dental, Vision insurance401(k)Flexible Spending Account/Health Savings AccountLife InsurancePaid Time OffWellness Program