Join USAA as a Customer Service Advisor and play a vital role in protecting the financial interests of our members by resolving transactional disputes. Embrace a fulfilling career with a company that values integrity and service, while enjoying a flexible work environment.
Key Responsibilities
Investigate and resolve complex fraud and non-fraud transactional disputes
Ensure compliance with federal and state laws
Recover funds according to payment association rules
Engage in customer service activities
Document investigation results in case management system
Identify and manage risks associated with business activities
Required Qualifications
High School Diploma or General Equivalency Diploma
1 year of customer contact experience in a financial services organization
1 year of analytical problem-solving experience
Experience working under Federal Banking Regulations
Preferred Qualifications
1+ years Bank Disputes or Fraud experience within a financial institution
Knowledge of federal laws, rules, and regulations including Reg E, Reg Z and NACHA
Proven experience identifying fraud vs non-fraud
US military experience or military spouse/domestic partner
Benefits & Perks
Comprehensive medical, dental and vision plans401(k) and pensionLife insuranceParental benefits and adoption assistancePaid time off with holidays and volunteer hoursWellness programsCareer path planning and continuing education