Join Optum as an Associate Patient Care Coordinator and make a positive impact in healthcare. Engage with patients, provide excellent customer service, and support clinical teams in a dynamic environment. Enjoy a comprehensive benefits package and the opportunity to grow with a leading healthcare organization.
Key Responsibilities
Greet patients and visitors courteously
Verify insurance information and register new patients
Check in patients for scheduled appointments
Collect and post co-pays at the time of service
Schedule future patient appointments
Assist therapists with pre-certification paperwork
Manage phone communications and appointment confirmations
Perform clerical duties (copying, faxing, filing)
Contact patients for no shows
Utilize electronic health records
Manage patient arrival notifications and schedule reviews
Ensure continuity of care and communication
Complete clinic reports and administrative duties
Maintain HIPAA compliance
Open or close the clinic facility
Required Qualifications
High School Diploma/GED or higher
1+ years of customer service or office related experience
Intermediate level of computer proficiency (Microsoft Outlook, Excel, and Word)
Ability to travel 25% to Manhattan and Sunnyside practices if needed
Ability to attend training in Lake Success, NY
Preferred Qualifications
1+ years of experience in a medical front office position
Experience with electronic health record (EPIC)
Knowledge of medical terminology
Bilingual in Spanish and English
Benefits & Perks
Paid Time Off and 8 Paid HolidaysMedical plan optionsDental and Vision insuranceLife insurance and disability coverage401(k) Savings PlanEducation reimbursementEmployee discountsEmployee Assistance ProgramEmployee Referral Bonus ProgramVoluntary benefits