Join Optum as an Associate Patient Care Coordinator where you'll provide essential patient-oriented service in a clinical setting. Your role will be pivotal in enhancing health outcomes through effective communication and support in a fast-paced environment.
Key Responsibilities
Communicates directly with patients and/or families to complete the registration process, verifying insurance eligibility and benefits.
Utilizes computer systems to enter and verify patient data in real-time.
Gathers necessary clinical information and processes referrals and authorizations according to insurance plan requirements.
Collects patient co-pays and discusses financial obligations with patients.
Identifies outstanding balances and attempts to collect any amounts due.
Generates, reviews, and analyzes patient data reports.
Required Qualifications
High School Diploma/GED (or higher)
1+ years of customer service experience in a hospital, office setting, customer service setting, or phone support role
Must be 18 years of age or older
Preferred Qualifications
Experience with Microsoft Office products
Experience in a Hospital Patient Registration Department, Physician office or any medical setting
Experience in insurance reimbursement and financial verification
Experience in requesting and processing financial payments
Working knowledge of medical terminology
Understanding of insurance policies and procedures
Ability to perform basic mathematics for financial payments
Benefits & Perks
Paid Time Off and 8 Paid HolidaysMedical Plan options with Health Spending Account or Health Saving AccountDental, Vision, Life & AD&D Insurance401(k) Savings Plan and Employee Stock Purchase PlanEducation ReimbursementEmployee DiscountsEmployee Assistance ProgramEmployee Referral Bonus ProgramVoluntary Benefits (pet insurance, legal insurance, etc.)