Manager, Claims Operations - Property Field (Florida)
USAA
Tampa, FL
20 days ago
$103,450 - $186,210
Job Description
Join USAA as a Manager of Claims Operations in Florida, where you'll lead property claims teams to deliver exceptional service while driving operational improvements. Foster employee development and ensure compliance with policies while contributing to the financial security of our military community.
Key Responsibilities
Inspect and review quality of claim files and provide feedback
Ongoing coaching and driving employee awareness
Identify opportunities to improve operational effectiveness
Lead and champion change
Achieve optimal productivity through leading workload volumes
Monitor work for consistent execution of processes
Handle escalations and decision-making based on policy
Guide employees through skill identification and development
Hire, develop, and coach claims employees
Ensure compliance with risk and operational policies
Required Qualifications
Bachelor’s degree or 4 years of related experience
6 years of progressive customer service, operational, military or leadership experience
2 years of claims handling experience
2 years of direct team lead, supervisory or management experience
Experience using and interpreting data to make decisions
Demonstrated leadership, initiative, customer service and/or claims handling skills
Acquisition and maintenance of applicable insurance adjuster license within 6 months
Preferred Qualifications
Technical proficiency in Property Field complex claims
Experience in handling CRN’s, notices of intent, and appraisal processes
Experience handling catastrophe claims
Advanced knowledge of Xactimate, Xactanalysis, Xact Contents, and Claims Xperience
CPCU or other insurance industry designation
Ability to meet all USAA safe driving requirements
Ability to traverse ladders and roofs
Ability to work weekends and overtime if needed
Ability to travel up to 25% of the time
Benefits & Perks
Comprehensive medical, dental and vision plans401(k) and pensionLife insuranceParental benefits and adoption assistancePaid time off with holidays and 16 paid volunteer hoursVarious wellness programsCareer path planning and continuing education