Join Optum as a Patient Access Representative and play a vital role in providing patient-oriented service in a fast-paced clinical environment. You will be responsible for greeting patients, verifying insurance information, and ensuring smooth registration processes. This is a full-time position with competitive pay and a comprehensive benefits package.
Key Responsibilities
Communicates directly with patients and/or families to complete the registration process
Utilizes computer systems to enter or verify patient data
Gathers necessary clinical information and processes referrals
Verifies insurance coverage and creates price estimates
Collects patient co-pays and discusses financial obligations
Identifies outstanding balances and attempts to collect amounts due
Responsible for confirming and creating scheduled appointments
Responds to inquiries from patients and caregivers
Generates, reviews, and analyzes patient data reports
Maintains knowledge of specific registration requirements
Required Qualifications
High School Diploma/GED (or higher)
1+ years of experience in a hospital, office setting, customer service setting, or phone support role
Ability to work onsite at 140 Burwell Street Little Falls, NY 13365
Ability to work the required schedule: Mon-Fri from 3 PM – 11 PM and every other weekend
Must be 18 years of age or older
Preferred Qualifications
Experience with Microsoft Office products
Experience in requesting and processing financial payments
Experience in insurance reimbursement and financial verification
Experience in a Hospital Patient Registration Department, Physician office or any medical setting
Working knowledge of medical terminology
Understanding of insurance policies and procedures
Ability to perform basic mathematics for financial payments
Benefits & Perks
Paid Time Off plus 8 Paid HolidaysMedical Plan options with Health Spending Account or Health Saving AccountDental, Vision, Life & AD&D Insurance, Short-term and Long-Term Disability coverage401(k) Savings Plan, Employee Stock Purchase PlanEducation ReimbursementEmployee DiscountsEmployee Assistance ProgramEmployee Referral Bonus ProgramVoluntary Benefits