Shift Manager / Assistant Manager

Position Overview:

The Manager, Shift Manager, and Assistant Manager are responsible for overseeing daily operations to ensure compliance with food safety, product preparation, and cleanliness standards. These roles involve supervising staff, maintaining a safe and secure environment, and delivering exceptional customer service.

Key Responsibilities:

1. Assume full managerial responsibilities in the absence of the store manager.
2. Perform all opening and closing procedures.
3. Supervise and manage a team of 4 to 12 employees:
4. Assign tasks, evaluate performance, and make recommendations regarding promotions, transfers, or terminations.
5. Conduct verbal and written performance evaluations (with managerial approval).
6. Ensure all cleanliness standards are maintained throughout the store.
7. Oversee food preparation as needed to maintain food safety and operational standards.
8. Learn and assist with all management-related paperwork.
9. Support the planning and execution of special events and promotions.
10. Manage cash handling and accurate accounting during shifts.
11. Train new hires and provide ongoing training for current team members.
12. Meet weekly with the store manager to review paperwork and cost control measures.
13. Assist in key managerial duties, including:
14. Scheduling
15. Cleaning checklists
16. Inventory ordering
17. Purchase journal entries
18. Credit card reconciliation forms
19. Report daily sales in the absence of the store manager.
20. Help control food and labor costs, and ensure compliance with all labor laws.
21. Be prepared to advance into a full manager role if an opportunity becomes available.

Qualifications:

Experience:

1. Prior experience in quick-service restaurant (QSR) operations is required.
2. Supervisory experience is strongly preferred.
3. Strong communication and interpersonal skills are essential.
4. Basic computer skills are desirable.

Physical Requirements:

1. Must be able to work in any area of the store and operate a computerized Point of Sale system.
2. Requires standing, walking, and bending throughout the entire shift.
3. Must be able to lift up to 10 pounds frequently and up to 30 pounds occasionally.